Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a licensed operator we cover? This page tells you how to reach us and what to expect once you do.
How to Contact Our Team
The quickest way to reach us is by email at [email protected]. We read every message and aim to respond within a few business days. When you write in, it helps to include:
- The name of the casino or page your question relates to
- A short description of the issue or query
- Screenshots, if you're reporting something specific like a bonus term or a withdrawal delay
We can't act as a mediator between you and a casino operator, and we don't process withdrawals, refunds or account issues directly — those requests need to go to the casino's own support team. What we can help with is questions about our reviews, our ratings methodology, or corrections to information published on this site.
What We Can and Can't Help With
Because US Online Casinos is an independent comparison resource rather than a casino operator, there are limits to what we can act on. We can help clarify how we assess operators, explain why a particular site like Raging Bull, Uptown Aces or Ignition appears where it does in our rankings, or correct a factual error you've spotted. We can't resolve account-specific disputes, process payments, or override a casino's own terms and conditions — those sit entirely with the licensed operator you signed up with.
If your query is about a live account issue — a delayed withdrawal, a locked account, or a bonus that didn't credit as expected — your first step should always be the casino's own customer support channel, since they hold the account details and transaction records we don't have access to.
Questions About Bonuses or Offers
We frequently get asked about the terms behind welcome offers, such as Raging Bull's 410% match or Uptown Aces' 600% new player bonus. While we list the headline figures accurately at the time of publication, wagering requirements, expiry dates and game restrictions are set and updated by the operators themselves. Always confirm the current terms directly on the casino's site before you deposit — if something in our write-up looks out of date, that's exactly the kind of thing we want to hear about.
Reporting a Concern or Correction
If you believe an operator we list is behaving unfairly, has changed its licensing status, or if any figure on this site is inaccurate, tell us. We periodically review and update our content, and reader reports are one of the ways we catch things that need revising. We take licensing and eligibility information seriously, since readers rely on it to understand who can legally operate in their state.
Responsible Gambling Support
If you're reaching out because gambling has started to feel like a problem — for yourself or someone close to you — please don't wait on an email reply from us. Visit our Responsible Gambling page for information on deposit limits, self-exclusion tools and where to find state and national support services. These resources are available regardless of which casino you play with, and reaching out to them is a faster route to help than contacting a comparison site.
Before You Get in Touch, It Helps to Check
A few common questions are already answered elsewhere on the site, so you might find what you need faster than waiting for a reply:
- General information about the company behind this site is on our About Us page
- Our terms of use, including how we handle content and recommendations, are set out in the Terms and Conditions
- If you're located outside the US or looking at UK-facing options, our page on Non GamStop Casinos covers a different market entirely and isn't the right fit for US-based queries
What Happens After You Send a Message
- Your message reaches our editorial inbox and is logged for review
- We check whether it's a correction, a general query, or something outside our remit
- Where a change to our content is warranted, we update the relevant page and note the change internally
- We reply directly if a response is needed, though not every message requires one
We're a small editorial team, not a casino support desk, so please bear with us if a reply takes a little longer during busier periods. We'd rather give your message proper attention than send a rushed, generic response.